Sometimes you get such bad service that…
Sometimes you get such bad service that you wonder how a place stays in business, but you usually don’t equate that to Home Depot. You shop at Home Depot because you know that if you have a problem they are going to make it right, but the Home Depot in Texarkana didn’t make it right, and didn’t even follow Home Depot’s return policy. Tried to return a lawn tractor the day after I purchased it after I found it was leaking oil. Home Depot website clearly says tractors can be returned up to 30 days after purchase, but they would not exchange it and would not refund it. Called the HD main line and they called the Texarkana store and indicated I could return it if I cleaned up the oil (which was weird). I was transferred to the store and explained the situation and was asked if I wanted to talk to the manager. In a last act of cowardice the manager would not take my call but I was disconnected. Extremely disappointed and I’m done with Home Depot. I guess be careful what you buy there because regardless of HD’s return policy Texarkana may or may not accept the return and make it right.