My order for the Open Box - Noble Fokus Apollo wireless headphones
I ordered a pair of the open box Noble Fokus Apollos. They did not arrive on time and I could not track them. I sent one email to inquire about my order. April, researched the issue and quickly found another pair of open box Fokus and had them shipped expedited. I have been a customer since 2009 and this was the first time I contacted customer support. April, made me feel very confident that your company will stand by their products and will quickly resolve any customer issues. BTW- I am really enjoying the Fokus headphones with the dual drivers. The bass is deep and rich, not overpowering. The mids and highs are very detailed and all this results in a nice soundstage. I have not had any issues pairing these with any of my wireless sources. So, I'm very pleased with this purchase and Headphones.com's Customer Support.