Am a delivery partner and also a user
Am a delivery partner and also a user. For those who thinks delivery partners deliberately delay delivery, it's not the case. Grab will give orders to delivery personnel that are too far for their categories. E.g: more than 1.5-2km to walkers, more than 4-5km for cyclists. Or they will assign group orders in opposite directions, requiring detours. They also make it hard for delivery man to contact customer service or reassign orders without delay or getting penalties. Also, grab have a premium tier/account for a reason. If you're not paying for premium/faster delivery, your very likely to get walkers, who are make to walk 1-2km to deliver your food. Grab doesn't care if your Sundae or milkshake melts. As for food ordering wise, it has been a smooth experience thus far. Just need to be prepared and order at least 30mins in advance.