This has been the most frustrating…
This has been the most frustrating customer service experience. Received our product and the wood paneling was in the wrong location. It is supposed to be along the bottom and it was along the side. I attempted to return the product if/when the company provided me a shipping label. I received numerous emails telling me they would not provide a shipping label. It was going to cost me $60 to ship it back and I only spent $100 on the product. Even though the company policy says they will provide a shipping label, they did not. The person I was emailing with seemed more interested in arguing with me then helping me. After I sent an email with a screen shot of the company policy, I was then BLOCKED from sending a response. All I wanted to do was return the product as I could not use it and they made it impossible for me to do. I will not ever order from this company again nor will I recommend them to anyone. Poor business practice, poor customer service and the product is very low quality.