I ordered a Fat Max 4 in 1 Toolbox from…
I ordered a Fat Max 4 in 1 Toolbox from Max Tools. I've been looking everywhere for one of these boxes and I finally found one sitting on their shop so I decided to pick one up through them. The Max Tool company has been around for so long and is a highly reputable & respected company in the community so I had no fears of ordering through them. It took fairly fast to ship (ordered from Hawaii) (3 days). When I arrived the item it was packaged very nicely and was very professionally done. When I opened the box I was so happy to see that it was my Fat Max 4 in 1 box waiting for me to be used. I gave it a look around and unfortunately on the side there had been a crack. I contacted the Max Tool Customer Service and had been greeted by some great people working at Max Tool. I spoke to Anthony who was a really great customer service agent who was very kind about the whole returning process. He guided me and helped me throughout my process on getting my item returned and processed back into their system. I then waited for a call back for a review on what they will do in my current situation. It took one day.. First thing in the morning I got a call and I was greeted by a gentleman by the name of Denzel. The angel came down from the sky's and have presented me with a 60% discount backed by his manager Jose. But wait... there's more. I thought about the decision and since I did come from hawaii, the shipping was quite high because of the size of the box and my location, so I requested I would just go with the replacement and return. Denzel understood my situation and went back to his manager to explain the situation and plead to his manager to give me a better deal even though he could have just made me return the product... But not these guys at Max Tools they take care of their customers here. Denzel put me on a brief hold and came back momentarily. Denzel spoke to Jose (Manager) and had came to a decision. The sky's parted and the bells were ringing. He had told me that they would allow me to keep the damaged box and they would send me a new one free of charge. WOW! What kind of company would ever do such a thing... Thankyou so much to Max Tools and their awesome customer service agents Anthony, Denzel & Jose thankyou so much for your hard work and excellent customer service. Do not believe the reviews you see online. These guys provide A1 customer service... When you think of great customer service or when you come across having an issue with your product. This is the results you would only hope to be the outcome & today it was evident that the Max Tool Staff provides the best customer service in the world. I will be doing lots of more business with Max Tool because of the Customer Service Agents I have encountered here today and this is the kind of place I will want to spend my money at now. Before purchasing my item I realized this will be a one time purchase and I probably would not comeback if not needed. After purchasing I realized how great this company backed by their staff is and I will be coming back many more times! I would like to thank the 4 individuals who helped me throughout my process on this order. Thankyou Anthony, Denzel, Jose & the first person I had spoken to on the phone. Order # MXT149927 Case:SC43814 - Damaged 020800R on Arrival Please acknowledge these four men for making your company what it is today. Without customer service agents like these a company could never be where it is today. Thankyou guys....