Creality sucks
Creality sucks. I had an issue with the printing plate and the included filament. The filament would butcher the print, and if it would work, it would be impossible to peel off the printing plate. I called their customer service, and all they said was to go to their “chatbot” that frankly sucks. All it does is say “hello, how can I help you?” You type “hi” and then after NOT helping AT ALL, it spits out some random gibberish that says no actual words. Just logos. They are so unhelpful. Turns out, Creality is some crappy Chinese brand and I’m not the only one to hate them. Guess why. Every single Ender 3 v3 SE has the same trashy printing plate. Do not buy from them, EVER.