USELESS
USELESS COMPANY. Save yourself a lot of stress and frustration don't buy a huawei product. Sent phone to be repaired first time on the 21oct returned on the 29 th oct same fault. Sent phone for second time 9 nov returned 13 nov still same fault. Sent phone 3rd time 16 November this time I was told cannot repair phone we will replace the phone. The phone that was offered had a much lesser specifications so I rejected this phone. After weeks on the phone to customer service and I'm talking about over 30hrs of conversations I was offered another phone of lesser specifications I rejected that one . At this point I was told there was nothing else we could do after another 2 weeks of calling customer services sometimes 3 times a day each time being told it was going to be escalated up that never-ending ladder to a supervisor. AS YOU CAN IMAGINE HE DID NOT HAVE THE DECENCY TO RING ME BACK. After being told and promised that he would by customer services.I had to ask for the phone back . I received the phone back in 2 days fault not fixed and now out of its warranty. Judge for yourself but I will never touch another huawei product in my life. Happy new year to all and stay safe.