Order Cancelled For No Reason, TWICE - Customer Svce Useless
Ordered $114.97 worth of merchandise a few days ago, received a "Thanks for Your Fanatics.com Order # xxxx" order confirmation, which was then followed by a separate "FanCash" earned" email thanking me for my order. Then received a confirmation of the $114.97 charge from my credit card company. A few minutes after that I received an email from Fanatics that stated "We have encountered an issue with your recent order... and your order has been cancelled. Please note we are unable to discuss order details via email..." So I tried to complete the order again and the same thing happened. Now I have two pending charges of $114.97 on my AmEx card. So after hunting for the hidden customer service phone number, I called and got a nice Indian woman on the phone (I confirmed she was in India) who couldn't help at all. After 20 min, she suggested I call back the next day during normal business hours. Ok thanks. So I called the next morning and this time I got USA customer service who tried but couldn't help me either. She couldn't get anyone in the correct department to take my call, so instead, she said she would put in a ticket and I should hear back in 72 hours. Of course the discount code I have will expire by then. So basically i tried to give then my money like 4 times and no luck. The worst part is trying to reach someone in customer service, within a reasonable amount of time, who can actually help. I'm not impressed. Thankfully AmEx will ensure I am not charged. I googled Fanatics and see mixed reviews and too many complaints about inadequate customer service and people getting cheated. Who knows, but based on these reviews and my experience (system doesn't work, useless customer service, they cancel order yet still charged my credit card TWICE) I would stay away from Fanatics if I were you. Just sayin,