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Holly

United Kingdom

1 Reviews
2 Reads
0 Useful

1 review

lofree

Great quality, hard to get shipping updates

I bought my husband a low profile mechanical keyboard and keycaps set. It came directly from China so I knew it would take a while. It took about a month. The keyboard was amazing. Really good quality, my husband is very happy with it. The only thing that would have made this 5 stars is better communication with customer service and better shipping info. I had to get the shop app and then navigate to the courier's tracking to get updates on the whereabouts. Once I was able to find this, I was able to find frequent and accurate updates. The shipping info did not update on the lofree website. I also found that customer service was slow to respond to my email, although they did respond. I would recommend and I would purchase from this website agan, however I understand that there is a risk that the item gets lost due to coming from China and that customer service wasn't great

2024-10-15