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Netherlands

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1 review

Pumpkin Car Stereo

Dishonest company - avoid doing business with them!

I did business with this company around 3 years ago without any problems, so I was about to buy a new radio unit again which was about the worst mistake I have made this year. Because I suffered issues with my first unit trying to connect to the Wifi I have been speaking to one of their employees and he promised me that for a limited price I would receive a new head-unit. After I had transfered the money he told me he didn't had the authorization from the management to sell me the headunit for a special price and I had to pay half of the new price. I didn't agree, but they convinced me using all kind of (afterwards) bad excuses by contacting me via Whatsapp (COVID-19 situation, no possiblity to transfer money via Pay-Pal, warehouse re-location and lots of more curious circumstances). Finally I thought to receive my radio after paying the full amount, but suddenly the shipping broker couldn't release the package because I needed a valid customs clearance as the clearance from Autopumpkin was not valid anymore and they asked to pay again an excesive amount of money (expensive freight cost due to COVID-19 blablabla etc.) This was really the last straw for me and it was now really clear that they were not going to ship anything out to me. Very painfull lesson, but this company CAN NOT BE TRUSTED (I really wonder how they can sleep at night). Don't let them trick you and if you decide to do business with them always make sure you pay by Pay-Pall or another service where you have the possiblity to receive your money back if you don't receive your radio unit.

2020-09-24