HORRIFIC EXPERIENCE
HORRIFIC EXPERIENCE! Re-booking after COVID cancellation was the hardest thing in the world. In 3 days, I spoke to 5 different agents (Colin, Carlo, Bailey, Nadal, Denzel). Each time I called, I was asked to pay a fair difference of $200, $80, $132, $81 on top of my already-paid-for flight. two calls were within 2 hours of each other. I called and calls dropped out. I was yelled at (Nadal), I was incessantly interrupted (Nadal, Denzel), I was told a supervisor would call back, I was put on hold for approx 42 minutes and the call dropped out after an hour, while still on hold. Steer clear of Explore Trip! Their customer service manner leaves much to be desired. They come across as incompetent, rude, money-grabbing scammers. In the end, I went direct to the airlines and got the whole thing sorted out.