Poor service, poor quality, poor returns policy
It has taken over a month to arrive and there's still 1 item missing. The material is poor quality and the fit is terrible. I'm not even going to consider the ridiculous returns policy about emailing, taking photos etc. Let alone the cost of shipping back and then the possibility of only getting vouchers for a company I shall never use again! The stuff doesn't fit right and looking at other reviews they clearly make the returns policy as difficult as possible. I have just wasted £95 on stuff I'll never be able to wear. Looks like the charity shop will benefit at least. Following the reply, I will email the complaints team but I will not be sending photos of me in the ill fitting clothes. That is intrusive to say the least. All the clothes were the same size ordered, some were too big and others too small. Any other company I have bought from accept returns without issue provided they are sent back in original packaging and unworn. Requesting photos to prove they don't fit is distrustful and I believe, against consumer rights. I don't intend wasting another £25+ to return the package to the USA( which I understand from previous reviews is the returns hub). I've lost enough money on this company.