Awful company and poor quality products
I had sent Matebook 13 laptop in for a warranty repair as it appeared the hinge failed. The company dealing with the warranty claim SBE Ltd were useless and it's not the first time I've dealt with them. There was no physical damage anywhere on the laptop but Huawei refused the warranty repair as this is something they don't cover under their warranty, I was instead given a quote for the repair. When I put in a complaint to Huawei I was told that the damage was i quote 'man-made' and the hinge had been bent so they couldn't do anything. I opened up the laptop myself and noticed that there was no bend in the hinge as Huawei claimed and in fact the hinge was fine, it was the laptop casing that was cheaply made and had failed so the hinge couldn't be screwed onto it. I have forwarded this evidence onto Huawei but they've ignored my emails. It seems that the hinge issue on Huawei's laptops is a common fault but they don't want anything to do with it. Avoid this company as their customer service is appalling and couldn't care less about their customers! I have bought many Huawei products in the past but will not buy anything further from this company.