Product arrived damaged
Product arrived damaged. I was asked to take pictures and asked for an RMA to send back. I was told you do not take defective product back and that since this was drop shipped from manufacturer they will send replacement parts to fix the issue. In essence it is demonstrated you do not care for your customers and are comfortable shipping defective products. I send follow-on emails to customer service which have gone unanswered. The product I have purchased was ~$1,300, not cheap. Would reasonably expect a working product upon arrival.