Affordable costumes and excellent customer service
I was extremely skeptical given the mixed reviews but I'm glad I purchased from this site. The Lucy Gray Baird costume was a fraction of the price elsewhere and looked on the website to be pretty decent quality. I worried about size as I was in-between, so I contacted customer service who recommended I size up. The item was dispatched the day after ordering and arrived within 5 days from placing the order! I was very happy with this as I know they give longer timeframes just in case of delays and busy periods. It arrived new in packaging and in a green sturdy jiffy bag. The costume itself is beautiful, with only slight imperfections. I raised these with customer service who advised this was the pattern they followed, but they offered me a courtesy small refund. Overall, I would recommend buying from this company for an affordable costume. Shout out to Emily in customer services, who has been very helpful.