Ask for JP if you want results.
Was very frustrated until I finally reached JP. I had placed an order in July. By end of Sep I still had not received my order or any meaningful communication on its status despite several attempts to contact the company through both email and phone calls. In fact, the first time I tried to contact them I was told they didn't have an order under my order number despite the fact that I had the email confirmation from them for the order. I finally was connected with JP and he was very proactive in addressing the issue. Now hope to see my order in a couple of weeks.