UNTRUSTWORTHY! If you seek reliable service, don’t use Comfort!
On their website they say “Never again run out of catheter or ostomy supplies”. They also say “worry-free process” and “superior customer service.” They lie. I live in a rural area, ordered my items in sufficient time in advance. When it did not arrive as expected, i called 3-4 times. (Seldom got a live person, only recordings.) Was assured it was on the way, it had been shipped. Was told on one occasion that it would arrive “that day.” It did not! Once i was totally out of supplies, i drove 2 hours to the nearest medical supply to pick up supplies (costing me over $350 out of pocket). Comfort suggests the delay was due to me being in a rural area. Bunk. With my business i receive many packages/shipments. Seldom a problem. It is clearly evident to me that they are not trustworthy. I had called them multiple times, leaving messages. If they returned the call, it was often a delayed call. On the front end they were faxing “my doctor” permission for the script - the problem being they were sending that to a doctor I have never heard of in a different State. (If they attempted to call me, they never left a voice mail - which I would have happily returned.) Multiple fumbles on their part - i would not trust them! There are many good medical supply options out there. Comfort is not one i would trust!