Communication needs to improve
I looked at the reviews and loved the fact that I could actually see a video of the rug online. I found one with the colors I wanted and placed the order. Timing, delivery etc. was great. When I finally got to placing the rug (we were re-doing our dining room), I noticed there were I'll call ridges in the rug. I thought that they would eventually go away with time. I actually sent an email asking what I could do. I never received a response. As of today (6/14), still no response, and the condition of the rug is the same. Based on the lack of communication, I cannot give a higher rating even though I love the colors of the rug.