Terrible - the LGSCO don't read complaints and fail children
Terrible. The LGSCO have not bothered to read and understand our complaint properly. We complained about the handling of our daughters EHCP by the local education authority. The LEA had acted dishonestly by sending paperwork to the wrong address and ignoring the legal tests that need to be met for a needs assessment which significantly delayed the issue of the EHCP. The LGSCO dismissed our complaint on the grounds they claim new information was submitted at mediation, ignoring the fact that the legal tests were met at the time the application was made, and that the LEA did not know parents were funding support, which is irrelevant and factually incorrect. In challenging the decision and pointing out various facts, the LGSCO claimed we had changed our mind about certain elements which is simply not true. The LGSCO have also completely ignored the dishonestly of the LEA in issuing paperwork to the wrong address and disregarded the legal tests. The LGSCO are facilitating LEAs everywhere to kick the can down the road as much as they like when it comes to the EHCP process and are failing children up and down the country.