Beware PITAKA
Letting people know that I received a Pitaka cover for my iPhone X, but needed an iPhone XsMax. I contacted the support center and here's the message I received: This is PITAKA team, so sorry for the delayed reply due to the China's National Day holiday (from Oct 1 to Oct 😎 I have consulted our colleagues responsible for the return of goods. At present, the processing of returned packages in US overseas warehouses is affected by the Covid-19 which is a really a relatively bad state: 1. Returned goods are lost in the past; 2. It takes one to two months to process after receiving the return goods. So Is there any chance that you can share this MagEZ Case with your family or friends who might need it as a gift? Kindly be noted that the return time is only 7 days limited since the delivery date. FIRST I've been a loyal customer for years. I'm told I have to return the product in 7 days but customer service didn't respond for days and then when they responded very late, made sure to tell me their policy but NEVER told be where and how to send it. THEN in my first request, I told customer service that my phone was stolen, I'm unemployed, and need the replacement soon. It was sent to me in 3 days. But somehow the refund and return (which I contacted them no more than 1 hr after delivery) takes TWO MONTHS. I wrote back and still have not heard from them. I can't afford to gift my purchase to a friend or family. WHAT KIND of customer service recommends that??? BE CAREFUL with PITAKA.