They don't let you return for simple reasons
I tried to return these shoes buckle straps because I accidentally ordered the wrong color. They make you "apply" for a refund through their website, you take a photo of the item and state why you want a refund, as if there HAS to be something phycially wrong with the item. You then have to be "approved". It's b.s. Don't buy from here, the quality of the items are cheap anyways.