Australia
I finally got a response. After using a different email and doing a new product inquiry. They basically sorted my previous issue immediately, but then fell directly off the face of the earth once more. I'm now trying to get in contact with them as their product is faulty, a fire danger and needs immediate attention. But they won't reply, not even to my email stating this. Sadly it won't get better I don't think.
Their product is nice, but when it breaks and you wait 4 weeks for them to finally agreed to send replacements. They then send the wrong ones and I have now waited 11 weeks for a reply. They're advertising assistance from May 1st 2025 9am till 9pm. But zero replies. I've now sent near 10 emails and nothing. I'm running a business and these are our lighting, with huge gaps I'm so incredibly disappointed. Don't buy them because they simply won't fix the issue after a while. Not acceptable.