Ordered the new GS pro watch from them
Ordered the new GS pro watch from them. Didn't notice a line that mentioned it won't be despatched until a certain date (fairly certain it wasn't there) so contacted support after not getting any dispatch notification. They were helpful and quick to point out the likely dispatch date and the watch then arrived on time. The support team were quick and helpful, didn't have to wait in a queue for more than a minute. The watch was very nice but didn't do a few things I wanted. Reviews online are not very detailed and couldn't locate a decent manual so no way of knowing. Ultimately the watch didn't work well with gloves nor record GPS while paddleboarding, so to me it was not very useful. I filled in the returns form and within 24hr had an email with a DHL shipping label and a date and time they would collect. Few days after collection money was returned to me. 4 not 5 stars as the website is a bit hard to navigate, feels old and unintuitive. First time I tried to fill out returns form a popup kept taking me back to the main page so wasn't sure if it had been processed (it hadn't). Wasn't given an option of when or where the watch would be collected. I was at work but thankfully someone was at home at the time to hand it over. If the watch gets better (support for gloves / maybe buttons, better sports support, integration with Strava and relive [and other apps] I'd currently quite happily order again).