I could not travel due to Covid
I could not travel due to Covid. I asked to change my travel dates which were declined. I asked to be refunded so I could rebook wick was declined. I was told in the same email response that my ticket had been validated already and that my ticket was still valid - both of which are incorrect. Their online help has been woeful and of zero assistance. They told me I need to get a GP or hospital note to show I had Covid. Just awful service. I would not recommend them to anyone.