AVOID .. very poor food and service
Went to ember inns in Loughton Essex (The plume) with my wife as a treat, loved the idea of ordering at your table via QR code, I ordered a mix grill and Burger and chips,, when I received the MIX grill everything on my plate was stone cold AND I mean cold Including the pepper sauce which was in a separate jug. I complained to the waitress/bar staff and told her everything was stone cold, her reply was 'is it' and took my plate away. no apology at all and not being sure what she planned doing at this point, after wating 5 min my meal returned obviously just been put in the Microwave. I wasn't happy and only ate half the meal. I also ordered a dessert apple pie and custard, after wating so long for this I had to ask for it again, 2 staff 1 male 1 female both have very poor customer skills.. service for the Bar was terrible 3 times I stood there waiting while they just walked past not even saying sorry I will be with you in a moment. A very elderly lady was also waiting next to me and said to me 'I've been here ages' at which point I had to call the barman to serve us. only 2 drinks available on pump out of 5/6 very poor for a Tuesday. CUSTOMER SEVICE SKILLS very very poor and rude, not very welcoming at all and will definitely not be eating here again. MY ADVICE WOULD BE 'AVOID'