Horrible....utterly disgusting experience.
I bought one product which they sent me a request to pay more for postage. In normal circumstances this may be fair as they disclose that shipping costs are estimates, but they set the estimate weight at 0.1kg... yes... that's correct... which means EVERYTHING you buy from this site will incur 'extra' shipping extortionate priced shipping. I made use of their shipping policy to decline the extortionate shipping fee and receive a refund. It took 5 emails to attempt to get my money back because they wouldn't follow through with the refund, they kept lowering the shipping cost until they just sent it without charging extra. When I received the product I bought, it was already opened!! I was not happy, I wrote to complain and they claimed they opened it to check for batteries! The gift I bought now looks like a second hand disgarded item! I complained and was told by them to just "buy another box and repackage" which I found to be an incredibly rude response. I then tried to enact their return policy which again took several emails because they just kept throwing petty excuses at me and not providing return instructions. DISGUSTING COMPANY.