Great vapes but customer service is useless
I have the xlim2 vape and love it but recently it’s started jumping up in wattage all by itself. I’ve always set it at 15-18w but now it jumps to 22w randomly I wrote to their support and they refuse to do anything unless I send them a video of the problem. It’s not something I can make a video of which I tried to explain to them but they refuse to do anything. I bought an identical unit for my gf and it’s started to do the same so they must be aware of the problem. Useless customer service Update - they tried to fob me off saying the vape is automatically adjusting to the optimal power setting. What is the point of the user being able to adjust the power if the vape is going to override it? Taking it back to the shop for a refund or replacement