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Simon Bell

United Kingdom

1 Reviews
2 Reads
2 Useful

1 review

DJI

DJI poor picture quality and customer service

I was recently given a DJI pocket 2 as a birthday present. I took my first footage in 4K 60fps and found the result to be grainy. I contacted DJI support. After a long wait I got to speak to online support who looked at some footage I uploaded and advised me to get a replacement. They clearly werent interested as they gave no advice as to why it was doing this or what the fault was. I later was given some advice from some one who takes video for a living and they advised the quality of the video was due to the unatural light. Why this advice wasnt given to me by customer services is why I havent rated the camera higher. The ratiing is more for the lack of customer service who despite me replying to their request for more information still havent got back to me.

2021-03-10Helpful 2