Great Customer Success
Last Thursday evening I was experiencing great difficulty accessing my Azlo business account. I needed to reset my password and could not get the email necessary to do just that. I first spoke with a Customer Success person named Raven. She was not only helpful, but delightful to engage. As she asked me a few questions, I inadvertently told her I was using Windows Explorer as my internet platform. She sent an email directly to me so that I could reset the account. She also documented the issue for the technical aspect. In the meantime I encountered another problem and recalled the Customer Success line. It was after business hours so I left a message on the recording. In the meantime, me supposedly very secure email kept shutting down. I was not getting a break here at any level. Expecting a telephone call Friday morning, imagine my surprise when a gentleman named Zane called me! Zane and I discussed my difficulty with signing in. I informed him that I was actually using Microsoft Edge, not Explorer and I had stated to Raven. Zane targeted the culprit and had me switch to Chrome. The point I wish to make here is that Zane stayed with me on the phone (don't worrry boss he was busily typing and working while waiting), until Chrome was downloaded and I could finally access my account, after hours. This was one of the best customer service type encounters I have had in my seven decades. Raven, Zane and I, in both conversations, exchanged a laugh or two. They went above and beyond! On Friday morning, I was also received anther follow-up call from a gentlemen who was also kind and efficient. That is a rare combination these days. Thanks again, MaryAnne