Lots of work and waiting in order to…
Lots of work and waiting in order to get my package. Pandahall originally claimed it's because I gave the wrong address and that I am on DHL's blacklist (both are incorrect). I struggled to reach customer support in China through phone, but they answer relatively fast through email. Some customer support were very good and some were not good at all. I grew increasingly annoyed and it was actually my worst experince both with any online purchase and customer support. Was going to give 1/5 stars. Then I called DHL (as suggested by Pandahall) and learned from DHL why I actually didn't recieved my package. I forwarding this info to Pandahall, they realised it wasn't actually my fault. This led to very good customer support from them and a new shipment sent with UPS. This time I recieved the package. The fact that I got very good customer support at the end is why I put 3/5 stars instead of 1/5 as originally thought.