which is at best appalling...
First I will say I am a big fan of Huawei products. Unfortunately I have T5 note pad which I have been trying to get support for. I have spent close to 2 hours with a live agent on two occasions, trying to restore from my SD card after backing up and performing a factory reset. After this effort the agent dropped the chat saying I hadn't responded in over 3 minutes it was around 30 seconds. Also the transcript option is not available. At this time I called support who I found condescending, after trying multiple suggestions they were out of ideas. They promised me they would escalate the issue to their engineers and get back to me with a fix (the same day). Needless to say they didn't, still waiting 1 week on. I need to know how to restore from my backup important files I now fear are lost. I have also tried to e-mail my complaint with no response. As I mentioned I am a big fan of Huawei products, but they will only ever be as good as the support team around them which is at best appalling.