Disappointed by lack of transparency regarding balance deductions
I have generally had a positive experience with GG2U, but a recent incident involving an unverified "chargeback" has left me concerned about the platform's current transparency standards. Immediately following a withdrawal request, a deduction was applied to my account. When I reached out to support for documentation or a "reason code" for this reversal, I was told to contact the third-party offer wall (HangMyAds) myself. As a user, I don't have a direct contract with the offer wall—my relationship is with GG2U. Given that the founder, Stephen McArthur, is a respected legal professional, I joined this site expecting a higher level of accountability and "due process" than your average GPT site. Seeing a balance removed without the platform providing the underlying evidence feels inconsistent with that professional branding. I am writing this review in hopes that ownership will look into how these reversals are handled. It is difficult to continue using the platform in good faith when earned rewards can be subtracted without the user being shown the specific justification for the deduction. I hope to see GG2U step up and advocate for its users by providing the transparency that a legally-led platform should prioritize. UPDATE: The company’s response below is laughable. They are essentially admitting they have zero oversight of their own platform. Imagine running a business where you tell customers, "We let people advertise here, but we have no idea why they aren't paying you, and we’re too 'private' to find out." If you don't have the "details or evidence" to verify a transaction on your own site, you aren't a platform—you're a middleman for a scam. Telling me to go talk to the advertiser myself is like a grocery store telling me to call the farm because the milk I bought from them was expired. Absolutely incompetent.