AVOID THIS COMPANY AT ALL COSTS
I feel very ashamed of myself that I was taken in by this company - I should've read the reviews! I have had exactly the same experience as most other people on this site. It's totally impossible to return the goods, despite their returns policy. My initial email had a response offering me a voucher, which I declined. I have since sent a further 10 emails with absolutely no response. AVOID THIS COMPANY at all costs!