Bought a number of things off the…
Bought a number of things off the Miniso website in the sale including 2 x plastic bento boxes. They arrived damaged as they chucked them in a non padded post bag wrapped in 1 layer of bubble wrap. I took the items back to my local miniso shop in Bristol and they refused to help saying it is store policy that all returns have to be handled via the website. I called the number several times - no answer and left 3 messages but never received a call back. I've now been emailing for an entire month. Each time I get told they will refund me, or they have refunded me - but still no refund showing on my credit card statement. It's unbelievable! They keep saying their manager is looking into it. I've said I want to pursue it as a formal complaint now but again it has just been forwarded to an unnamed manager. How hard is it to send a refund? I will never shop with them again.