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Carolyn Davis

United States

1 Reviews
1 Reads
1 Useful

1 review

madepants.com

Impossible to Return Items

Product is fine. The denim is nice but the camel is nothing like the photo on their website or social media. It's much darker, more like a medium brown. Aside from the quality, the biggest problem is returns. If you order multiple sizes or colors to try, returns are made impossible by the seller who is located in China. They ask you to pay shipping as well as any customs duties for Returns which they say may be around $USD 20-30 per item. They reserve the right to reject the return on arrival if the customs duty is not paid. However, as the sender, I cannot actually prepay, authorize, or control customs duties assessed by Chinese customs after shipment. So they want me to pay for tracking shipping and just cross my fingers. So even if this request was reasonable, which it is not, it's actually not even possible. I will be disputing the charge with my bank to get a refund instead.

2026-01-24Helpful 1