AVOID - Banggood are fraudsters
One of the worst customer service ever experienced in my life. Bought an expensive item worth about £714 on banggod, it said VAT was included, exorbitant additional costs were added for shipping + insurance (the item weighted about 1kg), final checkout cost on banggood ~ £753. Further problems arose with delivery, first their courier UPS, never texted or phone before delivery so I wasn't at home at every single time they supposedly came and didn't know until I received an automated email from banggood saying they courier couldn't deliver the item 3 times and it may be returned to sender, then I had to try and contact the courier UPS myself which was another nightmare as their telephone system is so terrible and operator might have been dyslexic as had to repeat the tracking number about 30 times and he didn't have much info and admitted they don't phone or text prior to deliver but unwilling to do anything about it 😡. UPS demanded additional fees before "releasing" the item 😡, so had to pay £61 extra to get it delivered (again they never texted or phoned before delivery and they just dumped it by the door and left). When I looked at invoice from UPS for what these additional fees were for - it said VAT & Brokerage charges, on the banggood item page it said price included all fees and there was nothing additional to pay on receiving the item. When I looked at UPS invoice it seems banggood had stolen the VAT for the original item and declared on the package a different value of $257.71 and then said to the courier the person receiving it needs to pay all charges. Tried contacting banggood online chat many times - their customer service is some of the worst I have ever experience - firstly they never give straight answers to any questions it is always indirect and very confusing answer full of obfuscation, deflection & very patronising with statements like "I already explained clearly", when you ask for clarification on their statements they deflect again and give another very confusing answer that doesn't make anything clear at all. The email communication is even worse, it is sent by anonymous agents from anonymous departments without any context, reference numbers or indication what their response relates to, it doesn't even acknowledge what the problem is e.g. this email response I received about shipping/VAT issue "We are sorry that the VAT you mentioned is not collected by us. We recommend that you understand the local import policy before placing an order so that you can have a clearer understanding." Another problem was I order item from UK banggood site paid in UK £ and had it delivered to UK address, but they sent me an Australian plug, then when I raised it as an issue they told me to point where on the item page does it say it will contain UK plug - absolute worst fraudsters & clowns running banggood 🤬. Please avoid if you are think about making large purchases on Banggood they are a very fraudulent company. Even if it is a small amount of money be prepared to kiss your money goodbye and develop blood boiling stroke when dealing with their customer services - it's better to bang your head against a brick wall.