Extremely poor performance
At its best, Acuity is a medium-good appointment booking platform that has many flaws and issues but it gets the job done on a very basic level. HOWEVER, when things go wrong, they really go wrong and Acuity’s customer support FAILS on every level. They don’t have telephone support. You cannot speak to anyone - ever. It’s really, really bad. One month ago, our booking system went down for a week and they were no help whatsoever. And today, it’s happened again. There is no one to help. No one to call. No telephone support. We’ve lost too much business because of Acuity’s poor service. For this reason, we will be leaving Acuity as soon as we find another appointment booking platform. We regret ever signing up to them. There must be better appointment platforms out there. Don’t make the same mistake we did. Avoid Acuity.