Terrible shipping and communication
I’m growing more and more unhappy with my purchase as the days drag on and my tracking continues not to update. I cannot believe I paid $16.99 for shipping and it’s taking this long. I get that they need to use alternative carriers but that’s an unacceptable shipping price for such awful shipping and tracking. The shipping information provided at checkout is misleading and confusing. I thought it meant I’d get my order in 5-7 days but that’s apparently just how long it takes for a carrier to receive the package before it disappears into the void. The carrier supposedly picked up my order on May 3 but now on May 18 it still hasn’t arrived at the carrier somehow. So it’s been 15 business days since I ordered and I still can’t even track where it is or when to expect it. They estimate 7-10 days delivery once it arrives at the carrier but more than half a month later and it still isn’t at the carrier let alone at my house, this is ridiculous. I fully regret ordering from this website. I now see there are tons of complaints about this and customer service just copies and pastes the same lame excuse about using independent shippers and sorry but that’s not good enough. In a world with multiple ways to instantly communicate and track things, there’s no excuse to be unable to tell someone where their order is. The wait time is egregious, it doesn’t take this long to carry a box a few states away. Edit: Full month later and it still hasn’t arrived. Carrier updated tracking on 5/24 marked “Out for Delivery” and it still hasn’t been delivered a week later. I will never order from this company again.