LGLG & SC Ombudsman★★★★★
⭐☆☆☆☆Escalation to Senior Management – Serious Safeguarding and Accountability Failure
⭐☆☆☆☆
Escalation to Senior Management – Serious Safeguarding and Accountability Failure
I am posting this to ensure senior management visibility, as my experience has revealed a serious breakdown in safeguarding accountability and transparency.
I raised safeguarding concerns about my vulnerable parent. Manchester City Council acknowledged the concerns, carried out internal processes, and closed the matter. I then escalated to the Local Government and Social Care Ombudsman.
The Ombudsman has now refused to investigate, not because the concerns lacked seriousness, but because they say “no worthwhile outcome is achievable” and that unresolved family conflict places the matter outside their remit. They have directed that only the Court of Protection can resolve the situation.
This outcome highlights a deeply troubling gap in the system:
• Safeguarding concerns are effectively closed without independent scrutiny
• Family conflict is used as a reason not to investigate, rather than as a safeguarding risk factor
• The complainant is denied access to information, while being told they lack authority to challenge decisions
• Responsibility is repeatedly deflected between institutions, leaving vulnerable people without effective protection
At no point has there been meaningful accountability, transparency, or reassurance that safeguarding failures cannot recur.
I am sharing this publicly so that senior leaders are aware that the current processes allow serious safeguarding concerns to be dismissed procedurally rather than addressed substantively.
This is not about dissatisfaction with an outcome — it is about a systemic failure to provide effective safeguarding oversight.
2026-02-10Helpful 5
HUHuawei Technologies★★★★★
poor repair service
Dear Customer Support,
I was pretty surprised when I reviewed the status of my monitor's repair and discovered that it had incurred damage during the process.
It's important to note that when I sent the monitor in for repair, I took great care in packaging it. I placed it inside a large box, which was adequately padded, and I affixed fragile and "this way up" labels on all four sides to ensure its safe transportation.
Before I shipped it for repair, there was no visible physical damage to the monitor, except for the presence of two lines on the screen.
However, I have received communication from SBE Global Service claiming that the monitor arrived damaged and they have quoted a repair cost exceeding £400, while also stating that the warranty is now void due to the alleged damage.
I believe that the physical damage occurred either at your depot or during the transit by DPD. I want to emphasize that I am not willing to bear the cost of damage caused by DPD or within your warehouse.
In light of these circumstances, I kindly request a replacement monitor. This matter must be resolved promptly, and I do not expect to be charged for the damage caused by external parties.
I would greatly appreciate it if you could inform me as soon as possible regarding the course of action you intend to take to address this issue.
Sincerely,
Michael
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26 October 2023
Huawei Mobile UK
Huawei Technologies (UK) Co. Ltd.
20 Eastbourne Terrace
London, England W2 6LG, GB
Subject: Resolution Request for Damage Claim and Unresolved Repair Issue
Dear Customer Services Manager,
I hope this message finds you well. I am writing to bring to your attention a deeply concerning matter regarding my recent interactions with Huawei's customer support representatives and a repair company that has left me thoroughly dissatisfied with the level of service and support I have received.
In March of last year, I purchased a Huawei monitor valued at £600. Regrettably, I have since encountered a series of distressing issues concerning the monitor's condition and the handling of its repair:
1. Damage Claim Dispute: Upon discovering a fault with the monitor, I initiated the repair process. However, during the assessment, it was asserted that the monitor had sustained physical damage, leading to the invalidation of its warranty. I unequivocally denied any knowledge of such damage, as the monitor had been meticulously packaged in a securely sealed and adequately padded large box. Despite my insistence on the adequacy of the packaging, it took multiple email exchanges to acknowledge the same.
1. Photographic Evidence: To validate my claims, I engaged DPD, the courier service, regarding the handling of the parcel. DPD indicated that they possessed photographic evidence. Unfortunately, they declined to provide me with this crucial evidence, citing that Huawei, as the account holder, should be the entity responsible for providing the photograph. Huawei's customer support representatives have thus far refused to furnish me with the photograph, asserting that it cannot be made public.
1. Lack of Escalation and Misleading Claims: Throughout this ordeal, I have been met with a distressing lack of escalation options and a series of what I can only describe as baseless and misleading claims. The individual who identified themselves as JD, from your customer support team, has repeatedly made statements that appear to be evasive in nature, aimed at avoiding the resolution of the issue at hand. Furthermore, JD refused to connect me with a call centre manager, despite my repeated requests.
The overall experience and the handling of this matter have been deeply unsatisfactory and, I must say, contrary to my expectations from a reputable company such as Huawei. This incident has left me questioning the level of integrity and commitment to customer satisfaction within your organisation.
I implore you to review this matter with utmost seriousness and urgency. It is my earnest desire to find an amicable resolution to this issue and have my monitor repaired under warranty, as initially promised. Additionally, I request a thorough investigation into the conduct of JD and any other representatives involved in this case, as their actions have contributed to the distressing nature of this situation.
To SBE. I encouraged SBE to engage with Huawei and furnish me with a photograph of the package that DPD delivered to your repair center, aiming to eliminate any uncertainties and prevent resorting to legal action. It's important to clarify that the box in the picture diverges notably from the one I initially sent.
2023-10-19
