Update - CP finally stepped up and resolved my issue
Update on 12/16/20: After I posted my updated review complaining that CP did not respond, a rep immediately reached out to me, apologized for my experience and dissatisfaction with their product, and issued a full refund to me. It took a little effort but I am satisfied that CP handled the situation appropriately. Update on 12/4/20: Creative Playthings posted a reply requesting that I reach out to a rep to resolve the issue. I sent an email to the rep the same day. It is now 2 weeks later and I still have not received a reply. It sure seems that CP wants the buying public to think they care about taking care of customers but their actions prove otherwise. *************************************** I purchased 3 wear pads to go on the ground under my swingset. The edges of all 3 curled up within 6 months. I contacted CP and they were apologetic and said that should not happen. They sent me 3 new ones at no charge. The same thing happened to the 3 new wear pads. I again contacted CP and was told this should not happen. The customer service rep, Allison Smith, was nice and said she would help me to get those replaced. She asked for a proof of purchase to initiate the claim. I sent her proof of purchase from my original purchase. She responded that my proof of purchase only showed the purchase of 1wear pad. I explained that I purchased 3 were pads and CP had already sent me 3 new ones so she should have that information on file. She did not respond so I tried unsuccessfully to contact her several more times but she has never responded. I am a small business owner and understand it is difficult to please all customers; however, ignoring a disappointed customer is not the right way to handle a situation like this. I would recommend doing business with someone else who makes a good product, will stand by their product and will do whatever reasonable to make it right with each and every customer.