Cancalled order before even receiving
Ordered two trees totalling ~ $450, received confirmation email later indicating the wrong options had been applied. Called to get order corrected only to be told that since we'd missed the generous 30 minute window for order corrections the order could be neither changed nor canceled and re-done, we'd have to wait to receive it and send it back for an exchange and wait for replacement, and we'd have to print out a shipping label we'd receive by email and we'd also have to pay for it, even though they had screwed up the order and we were printing the label. It was 'policy'. So we canceled the entire order, will return it when it arrives, eat the label fee and buy somewhere else (Balsam Hill). Enjoy your policy. Maybe after you Have been in business a while you'll figure out the customer service thing. We will be disputing the total charge.