UNUNIQSO★★★★★
INCREDIBLY rude company (see their reply too)
UNIQSO has terrible customer service. They are insanely condescending and rude and will ignore all if your emails, only responding with “:)”
One of their contacts gave me a severe eye infection, resulting in me having to seek medical care and they refused to replace the pair or refund me and just replied with “:)”. They eventually agreed to send a replacement only if I bought MORE from them which is dumb as fck. They claim I never had an eye infection despite all the people I know being able to verify that I did and only care about money.
I needed a lens pair for an upcoming cosplay so I asked if they would please send the replacement with that order. For a week, I received no response and then they cancelled my order without my knowledge.
This company is incredibly unprofessional and rude and they simply do not care about their customers at all unless it makes them money.
Edit: UNIQSO is so trash that they’re actively trying to take down this review lmao. they are extremely rude towards customers and this review is not “harassment” like they claim in their reply. no one is “bullying” you LOL own up to your negligence. upon looking at other reviews, it seems this isn’t the only time UNIQSO has been negligent and rude so steer away from this company if you want half decent customer service. you were not “harassed” in emails. you were told of a problem and that a public statement would be made if your rude behavior continues (which it did). being held accountable for your negligence is not “bullying”. do better.
2022-07-26Verified
MImiccostumes★★★★★
NEVER give this "company" your money
This is the worst experience I've ever had in my entire life, honestly, and this is across all forms of businesses as well as customer service. Too bad Trust Pilot doesn't let you give 0 stars. I was sold almost $300 worth of cosplays and the experience I had dealing with the company (specifically Yuri and Caiju) was atrocious.. and that's an understatement.
I've bought from them once before and had no issue which is why I decided to buy from them again. Everything had fit fairly well according to the sizing chart provided and the quality was pretty standard for cosplays coming out of China. Not exceptional but not horrible. DokiDokiCos definitely has way higher quality but their customer service is also pretty bad... that's a whole different story.
It started off with me asking them to add one more cosplay onto my existing order, to which they sent me a PayPal invoice and I paid it. No response or confirmation. I had to email them 4 times until they finally confirmed the payment, ignoring other questions I had asked.
Here's where it really gets bad: two of the three cosplays arrived and were NOTHING like what was claimed to have been sold. I proceeded to send them several pictures as well as detailed descriptions of each problem. For example, the gloves were sized for children, the chest circumference on the garter belt was about 6-8 inches bigger than the circumference of the same area on the body suit, the breast padding was stitched on right below the rib cage, the stockings were extremely small and did not go any farther than my knees, accessories were broken, velcro was weak and didn't hold anything, and the list goes on and on. (I can still provide these pictures and descriptions for anyone interested in seeing them)
In response to this, Miccostumes decides that I am the one at fault and that they did nothing wrong. They insist that the only problem is one small accessory that was bigger than it was supposed to be and that everything else was not a problem at all. They blamed me by saying things like I should have stretched the stockings more when it was more than apparent from the pictures that they were simply just too small. Rather than taking accountability, they continued to push the blame on me and did not apologize.
They said they'd contact their supplier and returned saying that the supplier sees no issue with the products, therefore nothing is wrong with it. Along with that, they said they'd pick a "random" cosplay of the same size and inspect it for quality against my claims and that makes no sense whatsoever. Even if all the cosplays in their warehouse were perfect, the ones I received were unacceptable.
They proceeded to tell me that I could pay MORE out of my own pocket to ship the items back to them and they'd issue a refund for the items, therefore causing me to lose money if I were to buy packaging and ship it back to China. Another condition of receiving a refund was dependent on if the package actually makes it to them and if it passes their "inspection" so... in actuality, they could simply get the product back and not issue a refund, claiming it didn't pass "inspection". Why aren't product inspections done before sending out products, especially when dealing with products this expensive?
At this point, I am fed up and file a dispute with my bank for products not being as described and provide my bank will all the above information as well as any supporting details needed to file against this "company". It's been about 3 months of back and forth and Miccostumes has yet to apologize once for all the gaslighting, misleading information, and crap they put me through. It is apparent that they only see their customers as dollar signs and are willing to do anything and make any excuse to make and keep that money. Steer away from this company. Amazon is honestly your best bet. Better quality, better prices, and you can always return or exchange without hassle.
2022-04-19
