Refund nightmare
While searching for different ways to transfer the content of my iPhone to my android phone, I noticed a software called "Wondershare Mobiletrans" which seemed to be featured quite often in blogs, google ads and review websites. On their website, I purchased the full-features product for $39.95 which boasted over ten features. The main features I cared about were the phone transfer and the Whatsapp transfer yet both of these failed to execute. I spent at least four hours of my time on this software for nothing; many of my files were in fact deleted in the process and I was unable to recover them. I uninstalled the software out of frustration and immediately contacted the company on their customer service website the same day. I told them that after multiple attempts, I could not use either of the two features that prompted me to purchase their software in the first place and asked them to refund my money. Wondershare was unwilling to provide me a refund unless I showed proof of their software's failures; Mind you I had already uninstalled the product. Luckily, I found a partial log that I had manually deleted when trying to troubleshoot the software in my earlier efforts to make the software work. I shared this partial log which shows the Wondershare Mobiletrans software failed multiple times. Wondershare's response to my partial log was that it was not enough; Since I had claimed that the Whatsapp transfer did not work and they did not see evidence of the whatsapp transfer on the partial log, they wanted me to install the software again and go through the features again just so I could produce a complete log that would show all their services failed. This was ridiculous to me and I let them know that I was not willing to waste more hours on their software, especially after I had already provided them with a partial log that showed many of the features they were boasting about had all failed multiple times. They would not budge until I opened a dispute on Paypal, after which they sent me a diplomatic email promising a full refund in exchange for closing my dispute on Paypal. Order Number: B7HN97772SW550600Y