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Mai Long Xiong

United States

1 Reviews
0 Reads
1 Useful

1 review

Nihao Jewelry

Super bad customer service

**update** Received an email from Nihao about my order and was able to resolve it. Took about 1week and couple days to recieved my order. Satisfied with the items. One con about the website though is that it doesn't tell you if an Item is out of stock or not. You will only find out once its all processed. But I guess its good cause whatever that you buy that was out of stock they give you in store credit on your next purchase. Super bad customer service. I checked my order and it says that 5 items that I paid for are out of stock. I wanted to talk to someone about it so I went on live chat and talked with Yoli. He did not know how to do his job AT ALL!!. I've been trying to get an answer from him for 30mins!! By the 24min mark he just tells me to wait a moment. I can tell that he's reading my messages cause it tells you if it's been read or not. Definitely do not recommend!! I don't even know if I will get my items anymore. Good thing I paid with pay pal.

2020-11-24Helpful 1