If I could give 0 stars I would
If I could give 0 stars I would! I had been using for several months and was happy enough even though the night cream left my face so sticky that I would stick to my pillowcase all night. When I asked about this early on I was told “it shouldn’t do that” ok, well it does and always does. The auto ship was a little too quick for me so I ended up having two unopened boxes at once. I noticed that the formulations we totally different, the night cream was the same color and smell but had a grainy texture, like an exfoliant. Mind you , I was many months into using this product, so I emailed customer service to let them know something was wrong. They asked for a picture and said they would send me the proper one and that was that. I opened the second box to check and see if this box was correct and it was the same as the other one, not my formulations. Everything smelled different and even looked different. I was told by customer service to take pictures of my regular product next to the one that was wrong. I did this, noting my day cream usually had a tan color and pleasant smell, the wrong was was white and smelled very medical. I placed each product on my hand and sent them the picture. Apparently the company thinks I am wrong my formulation a are correct and that’s that. Wait what?!?!? ? Umm...no they are not and I have no idea what I am putting on my face. I received an email a while back about why they had a delay in shipment and it was because they were switching from their start up facility to a bigger facility. After this is when I received two shipments of the wrong product. It seems as if the quality control no longer exists, buyer beware! I would discourage anyone from using this company’s products as you really have no idea what you are putting on your face and customer service does not care either.