New platform is absolutely useless
Have been using Spytec for almost a year with good service and few issues. However they have changed to a new “platform” and it’s absolutely horrible! They had to send me replacement trackers because they were suddenly no longer able to locate or activate my trackers due to issues on their end. Even with the replacements, the new platform is useless. They took something that wasn’t “broke” and tried to fix it. Tracking is ridiculously complicated with unexplained gaps in locations. I was going to hang with them and see it through until they fixed the bugs, but this is more than bugs, they have big issues on their end with no sign of resolution. Customer service is poor because they are so swamped with trying to handle all of the issues with the new system. Unfortunately I’m going to have to find another system for tracking. Also, battery life on the new replacement trackers is half of what it used to be on the old ones.