Came through when the hotel didn't
I've been using BringFido for 11 years for every trip I take. I never had a problem until two weeks ago. My reserved room was downgraded at a Red Roof hotel (which gets a 1 star from me). It was not a good experience. On returning home, I wrote BringFido, who immediately looked into my complaint. Within a week I had a large partial-refund and an apology.