I recently had to return a tumbler…
I recently had to return a tumbler press as it wasn't really suitable for using with mugs as advertised. Customer services were prompt to reply. They asked for photos of the mug I was trying to use and then photos of the machine itself to ensure that it was in new condition. Once they had received these they sent a returns label and a few days later I received an email to say that the refund had been agreed to. I have received that in my bank today. Customer services were prompt and professional throughout.