They don't even read my emails.
I have a Ryobi 80V 54" zero turn electric lawn mower. One of the 80V batteries has completely failed. I have had a dozen emails asking for videos of the failed battery, serial number of the mower, battery, and charger, copies of the invoice. THAT IS FINE. I HAVE PROVIDED EVERY PHOTOGRAPH, MODEL NUMBER, SERIAL NUMBER, AND PROOF OF PURCHASE. I AM HAPPY TO DO SO. They aren't reading my replies. Instead, every day I get another request for exactly the information shared in multiple prior emails. They are just ignoring my replies and repeatedly requesting the same information I have provided previously. I am working with "support.ryobitools.com." The responses are so clueless that I thought I might have been sucked into a scam site. I haven't. This is the right email for Ryobi support. My best guess is that they have fired humans and the email is now monitored by a bot that refuses to process warranty requests. I expect that they hope that if this goes on for several weeks, I will just go away. The 80V batteries are expensive (about $900), and Home Depot will not handle replacements for failed 80V batteries.