Customer service is really bad
Customer service is really bad. When I write to them and tell them I want my starter box and also continue my subscription remove the money like you said on December 3rd. So go ahead and take out money right now for my beginners box which is not a subscription. They write back okay thanks for being a customer. That's not helping me be a customer or wanting to stay a customer. So now I have to wait another day to get a reply you know nevermind this isn't worth the stress I'm a senior citizen trying to have a happy life making resin and they're not adding to my joy in life so I just buy bits and pieces from other companies like miniature sweet they were fast great customer service right away I got understood and they shipped my package I got it in 7 days. Nowhere on the website that I have found so far even says they don't ship your subscription box out on whatever date. So the first five emails going back and forth we're just trying to figure out why I paid an extra $8 to get something in 5 days and I didn't get it in 5 days. So 5th email finally tells me that person tells me that my December box won't even be shipped out until December 3rd. I don't understand why somebody can't just put that on the website if you live in United States we're shipping your boxes out you know between the 3rd and the 4th or whatever. High prices for the resin the box is the only thing really worth buying and I'm having trouble getting my starter box and getting put back on a regular schedule with my monthly box customer service you need improving.